Each stay at Oro-Aya is prepared with care and consideration. We encourage guests to review this policy before confirming
their reservation.

 

Confirmation

A full payment is required to secure your reservation. Bookings are considered confirmed once payment has been received.

 

Cancellation
Cancellations made withni 24 hours of booking are eligible for a 50% refund, provided the reservation is made at least fifteen (15) days before arrival. After 24 hours, the booking is confirmed and non-refundable but transferable.
Booking becomes fully confirmed and non-refundable after the cancellation.

No-Show
Guests who do not arrive on their scheduled check-in date without prior notice and without prior rebooking or transfer will be considered a no-show and will be non-refundable.

Rebooking / Date Changes
Requests to reschedule must be made at least fifteen (15) days prior to the scheduled check-in date and are subject to availability.

Only one (1) date change is allowed per reservation.
Rebooked stays must be of the same room type and plan. Any changes in room type, inclusions, or season may require payment of the applicable rate difference.

Requests made less than fifteen (15) days prior will be declined or treated as a confirmed booking.

Refund Processing
Approved refunds will be processed within a reasonable timeframe. Processing times may vary depending on the payment method used.

Refunds will be issued using the original method of payment unless otherwise agreed.

Unforeseen Circumstances

Oro-Aya shall not be held liable for cancellations or changes due to events beyond our control, including but not limited to
weather conditions, natural events, transportation disruptions, or government restrictions. In such cases, rebooking options
may be offered, or refunds may be considered, at the sole discretion of management.

This policy applies per reservation.

For any concerns or requests, you may contact us at:

Email: oroaya.2026@gmail.com

Phone: 0956-417-5994

Effective as of: April 2026